Reimagining customer service efficiency

The client

Medallia is a global leader in customer experience management. Their #1 enterprise SaaS platform captures billions of experience signals across interactions including voice, video, digital, IOT, social media and corporate-messaging tools to reveal predictive insights that drive powerful business actions and outcomes.

The milestone

Medallia modernized its product experience, effectively lowering entrance barriers and increasing sales and client adoption. Thanks to its partnership with Andina, Medallia enables the broadest native feedback collection for complete, continuous, and modern listening now more than ever.

The journey

They partnered with Andina to reimagine its product configuration experience. With the help of full-stack LATAM pros, Medallia simplified its product configuration process to expose the same powerful web-based survey capabilities in a safer and friendlier way to final customers.

• ✓ Engineering, software architecture and delivery of the Feedback Management solution
• ✓ Development of new survey options, including dynamic questions based on arbitrary conditions